Postage + Returns
UK Shipping:
Orders are shipped on within 2 working days via UK 1st or 2nd class.
If you're purchasing a gift + require your order to be shipped a little quicker, please let me know upon ordering or send me an email at rootandweave@outlook.com.
Customs + Import Taxes:
Buyers are responsible for any customs + import taxes that may apply. Should any customs delays occur, Root + Weave is not responsible.
I gladly accept returns + cancellations:
Please contact me within 3 days of delivery + post any items back within 14 days of delivery.
For any cancellations, please contact me on the day of purchase.
Please note, the following items cannot be returned:
- Personalised orders
- Handmade Poetry Prints
Conditions of Return:
Buyers are responsible for return postage costs. If the item is not returned in it's original condition, the buyer is responsible for any loss of value.
To arrange a return, please email me at rootandweave@outlook.com [or use the Contact Form], + include your full name, order number + email address, including a description of the problem.
If you have any postage issues with your order, then please do let me know.